Duncan Hines Reviews and Complaints | duncanhines.com @ Pissed Consumer

Most helpful review

New Reviewer

May 27, 2022 Mary S Djn

No walnuts in the Keto brownie walnut cup

Original review updated by user May 27, 2022

There were no brownies in my Keto friendly walnut fudge brownie cup. I added the liquid to the cup and immediately noticed there were no walnuts. After hearing it and eating it there werent any walnuts or walnut flavor. Would like my money back please.

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#3615207

Location

Pekin, Illinois

New Reviewer

Sep 19, 2022 Vicki D Koo

Failed butter cake again!!!!!

2.0

Why did you change a perfect cake mix? Used golden butter cake for years!! Then a couple of years ago it changed and now changed again. Maybe I can make crumbly toppings out of this. Last one I will buy!!!

User's recommendation: Don’t waste your money.

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#3981865

Pros

Used to be good

Cons

Not good anymore

Preferred solution

Fix the mix!!

New Reviewer

Sep 17, 2022 Kevin L Gsx

Reply to previous complaint

4.0

Dear Dirs. Im really not sure who Im writing this to, so if it ends up on the wrong desk, my apologies. Ive been shuffled around for 2 weeks now, and I still dont have an answer. No, I have NOT heard from Duncan Hines, and NO Im not satisfied yet. I still dont have a truthful, honest answer from anyone. I appreciate you staying in touch with me, whoever you are. Excuse my language, but Ive been steered in a couple different directions. Im not even sure who Im writing this letter to. That ought to tell you something. Anyway, Im still here, and Im still waiting. Sincerely Kevin McVay

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#3969309

Loss

Preferred solution

Full refund

Sep 12, 2022 PissedConsumer3949951 of Central Islip, NY

I have been using your cake mix for years and the past 2 times the cake would not rise i realized you made the box smaller it was so flat the cake i had to throw it out i always use the lemon cake

you made the duncan hines only 15.25 it would not rise the cake . i tried 2 different times and it was horrible. the old boxes the cake rise so high this was horrible because you are trying to save money there is not enough cake mix inside for the cake to rise , i realized after i waisted 2 boxes. Michele Beberman

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#3949951

Location

Central Islip, New York

New Reviewer

Sep 10, 2022 Josephine F Akr

Allergy

Your milk chocolate brownie mix shows no dairy in ingredients. Is it real milk chocolate. My grandson is anaphylactic to dairy and this is extremely important to know. Your ingredients label does not say contains milk???

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#3942989

Location

Framingham, Massachusetts

Preferred solution

A true dairy ingredient statement

Aug 27, 2022 PissedConsumer3895967 of Stockton, CA

The reason is cuz I never heard from Duncan Hines only u guys ty for checking in w me I appreciate it

1.0

Hello what happened is a couple of weeks ago we bought 3 boxes of there cake mixes n none of them came out good one of them we actually had to throw away n I just don't feel we should have to deal w that so could u please notify them ty I feel that if u buy there cskes

User's recommendation: I feel for anyone if u have any desire to buy there cake mixes be aware they may not cook right n they will not care to get back to u ty.

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#3895967

Location

Stockton, California

New Reviewer

Aug 24, 2022 Daren Oci

Horrible , duncan Hines yellow cake mix

If I had wanted cornbread , I would have used a corn bread mix, Corn bread was the consistency of the Finished cake.Disappointed , I thought Duncan Hines was a step above the other name brand mixes, Had Company wanted something special .

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#3886787

Location

Seattle, Washington

New Reviewer

Aug 24, 2022 Dana M Ihe

Complain

3.0

I found this I dont know what it is but its hard and inedible I am concerned at what this could Ben,

User's recommendation: Don’t buy.

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#3885473

Location

Browns Mills, New Jersey

Loss

Preferred solution

Full refund

New Reviewer

Aug 20, 2022 Cindy D Udi

Looking for banana supreme cake mix

1.0

Cannot find the banana Supreme anywhere all they have is Dolly Parton and cannot have that allergic to most ingredients in it only can have the one with oil eggs and water want the banana Supreme put back on shelf

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#3872208

Location

Philadelphia, Pennsylvania

Preferred solution

The only banana cake that I can eat put back on the damn shelves

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Jul 17, 2022 PissedConsumer3770456 of San Antonio, TX

Waste of money

1.0

Horrible ingredients, should've left the recipe alone. You were my goto for fluffy and moist cakes but it's no good anymore.

User's recommendation: Don't buy their brand for cakes.

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#3770456

Location

San Antonio, Texas

Jul 07, 2022 PissedConsumer3740901 of Summerville, SC

Last 2 cakes were awful. Customer service no clue to give reason & when forwarded to supervisor--was left on hold indefinately

BAD CAKE MIXES6th. Watery batter. The cake only rises half way. The consistency of the baked cake is crumbly, dry, no flavor and tastes & consistency of a 2 week old cake. I've been using Duncan Hines cake mixes for 50 years. They have always been outstanding. Now I don't believe that my dogs would eat it. Duncan Hines has definitely left something out of the cake mix for it to bake so terrible. I know how the cake is supposed to taste &

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#3740901

Location

Summerville, South Carolina

Pros

Used to be great
Was great before now
Use to taste great and was very moist

Loss

$10

Preferred solution

Let the company propose a solution

New Reviewer

Jul 06, 2022 Sherry S Jvl

Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again

1.0

Duncan Hines - Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again

Frosting was gritty Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again

User's recommendation: Don’t buy this.

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#3736970

Location

Hattiesburg, Mississippi

Loss

Preferred solution

Full refund

New Reviewer

Jun 27, 2022 Rachna Zbj

I appreciate that Mr. Zach took the time to check and recommend places to look.

4.4

Need to know if you can sell me some of your orange supreme cake mix. Cannot find it in North Alabama

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#3709711

Location

Athens, Alabama

New Reviewer

Jun 21, 2022 Saki Mzn

Looking for product

I made a cherry pie with wilderness cherry pie filling .I found a cherry stem and a cherry pit in my cherry pie.

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#3693912

Location

Austin, Texas

New Reviewer

Jun 18, 2022 JoAnn V Syq

I'm a cake decorator and for 20 some year I only buy Duncan Hines cake mix . For some reason you changed something in the cake mix either it's to runny or I have to scrape the bowl to get 24ct .

2.4

I've always tell everyone that Duncan Hines is the best cake mix out there. But the last few months I had to use two Bowes of the cake mix to get my 24 count, then I have some left over and it a waste of money. Then the batter has been really runny and the cake doesn't rise at all , it's been dry and not moist as it should. Please take care of this problem. We are paying more money and less product.

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#3682419

Location

Kansas City, Missouri

Loss

$23

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 17, 2022 Gloria S Apy

Buttercreme Frosting

4.6

I cant believe they just dont carry this any longer in the stores. Thats a terrible thing. Delicious frosting! Why Kroger and Meijer stopped carrying it was in my option the biggest mistake they ever made.

User's recommendation: If you happen to see it in a store grab it.

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#3680436

Location

Grove City, Ohio

Loss

$26

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Diversity of Products or Services	3/5
Website	3/5
Billing Practices	3/5
Customer service	2/5
Exchange, Refund and Cancellation Policy	2/5

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"Failed butter cake again!!!!!"