
Duncan Hines
Duncan Hines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duncan Hines has 2.2 star rating based on 268 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Duncan Hines to a friend or colleague.
- Rating Distribution
Pros: Used to be great, Cake mixes before they reduced the quantity, Cake mixes before they ruduced the quantity.
Cons: Horrible tasting product, Poor product quality, Cakes bake really skinny and not rising very high.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duncan Hines has 2.2 star rating based on 268 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend Duncan Hines to a friend or colleague.
- Rating Distribution
Pros: Used to be great, Cake mixes before they reduced the quantity, Cake mixes before they ruduced the quantity.
Cons: Horrible tasting product, Poor product quality, Cakes bake really skinny and not rising very high.Recent recommendations regarding this business are as follows: "Don't buy this product till they make it better.", "Give these guys a few months to fix this before you buy any more of them!", "Open your box with care", "I took cake decorating classes & they suggested that we use Duncan Hines cakes for getting best results", "Try Duncan Hines you and your family will love it.".
Most users want Duncan Hines to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Called with a question
I called to ask a question and was satisfied with the answer. Duncan Hines is my favorite brand. I always get compliments on Duncan Hines cakes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDuncan Hines Chewy Fudge brownie mix - what has changed - these are inedible!
We have made these for years, and they are our favorites. This last box we just bought seems to have messed up the ingredients.
2/3 cup of oil? Bake at 325 degrees? Hey, I cooked them for twice the time they suggested, and they still aren't done. Had to throw them away!
Please fix this! Very disappointed!
Preferred solution: Full refund
User's recommendation: Give these guys a few months to fix this before you buy any more of them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMetal object in brownies I made
Took a bite, felt something hard and a strange taste, thought I broke my tooth. I told my family not to eat it to be on the safe side.
- I have never had a issue before i really like there products
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBugs in brownie box
I found a bug in my brownie box when I went to make them and some of them were still alive. It was a box that was bought maybe a week ago.
It hadn't been opened until today. I have photos.
Preferred solution: I don't know but it was just so disappointing and gross
User's recommendation: Open your box with care
Unsatisfied with last two cake mixes
Im not sure what is going on with Duncan Hines cake mix! The last two cakes Ive cooked are very thin.
I used to only buy Duncan Hines because they always turned out perfect and thick and fluffy.
I hate that they have changed, but I will be looking for another brand because I hate thin cakes! Not cool Duncan Hines!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not what I bought.
I purchased Duncan Hines brownie mix with walnuts. So, where are the walnuts?
They're not in the mix.
Needless to say, it was wasted money. I shouldn't have to open the package in the store to make sure it is correct.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with mix results
When I baked my signature Duncan Hines strawberry cake, it didn't rise. I have a cake that looks more like a cookie.
It's only 1 inch tall. The Signature Series was supposed to be one of the best ones.
This one was not. I won't purchase it anymore.
- I always respected the brand
- Not sure about the brand now
Preferred solution: Apology
User's recommendation: Don't buy their brand again.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I bought 2 brownie mixes. Mixed them up and it left little pieces that would not mixe in, on the second mix I used the electric mixer and still left pieces. I have always bought this brand.
I hope something will get better. Or I will have to change brands.
I don't have money to waste. I live on a fixed income and don't get much.
User's recommendation: Don't buy this product till they make it better.
Whipped frosting
I had purchased a can of Dunkin Hines chocolate whipped frosting, and when I opened up the container, iit didnt look right it was very grainy like they dropped the bag of sugar in it in the can would I recommend a person to buy this absolutely not. I will purchase a different brand when I get back to the store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Duncan Hines Double Fudge Brownie Mix not having the fudge packets in the boxes
Fudge packets mixing from boxes. Neither box contained the fudge packets.
They turned out pretty dry. Prices are too high to not get what you expected.
Always loved Duncan Hines but will try other brands now. Very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCake mix
I just wanted to make a couple comments on cake mix. First, I have been really angry that every cake mix size changed to 15 oz.
My cake pan size did not change, so i get a flat cake. Many women have been using our mother's or grandmother's cake pan and don't want to get a different one. Since this change, i quit buying boxes mixes. I could buy 2 and store the left over but it's just a easy to make from scratch.
I just discovered the Dolly Pardon cake mixes so I'm thrilled it's 18 oz and has the recipe i use anyway with milk and butter. Kudos for that, i will advertise for you on social media. Thank you! My last cocern is there are so many people trying to avoid bad ingredients due to the sky rocketing numbers of autism and infertility.
I am a nurse and i can attest that health in general is on a fast decline. Please consider leaving out risky ingredients, especially food dyes. Red 40 and yellow 5. It's in everything!
Even this yellow cake mix! Why??? A yellow cake gets it's yellow color from the egg yolks. They won't even miss it!
Please do some research. These additives are banned in many countries. Please make choices for those who are looking for more natural options. We want flour, sugar, baking soda, salt and vanilla.
I understand there has to be some preservatives for shelf life, but why 25 or more ingredients?
That's unnecessary! Thank you for listening.
Lisa LaRose, MSN, RN
- Dolly pardon mixes are size for normal cake pans
- Food dyes particularly red 40 and yellow 5
Preferred solution: Improved product size and ingredients
User's recommendation: Ask for old cake mix sizes and decreased unnecessary food dyes!
Hair in cake mix
My child and I made one of the easy bake cake that goes into the microwave. We went to eat it and found at least 6 hairs in the cake. We threw it away but before we threw it away I took a picture of a couple of the hairs.
What can you do for me to make it right.
A complaint
Dear Duncan Hines I have purchased a cake mix of yours, but unfortunately, there was cobwebs in it. I bought this in trinidad and tobago at the LowCost grocery...
I assumed it was inedible.
For the price I paid, $36.00, I would expect high quality in your product. I politely request a refund and better quality of product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA Thank You
Thank you for your Duncan Hines for your Lemon Pie Filling. It's so much better than Jello, yes, so much better.
Hello, this comes from a 70-year-old grandma from California. Thank you 100 times.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |For every Grandma who bakes for her family
Jello not in stock. Brought Lemon Pie Filling.
Will never buy Jello again.
Duncan Hines will always be in my Pantry. A Grandma from California.
User's recommendation: Try Duncan Hines you and your family will love it.
About
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Duncan Hines is a large company that offers food products. It was founded by Duncan Hines in 1952. The companyâs headquarters is based in Bowling Green, Kentucky, United States of America. Now the Duncan Hines brand belongs to Pinnacle Foods Group LLC. Duncan Hines is a big producer of ready-to-cake brownies, pie fillings, frostings, cake mixes, and muffins. Its product line counts more than 80 different sweet mixes. Duncan Hines offers over 250 products under its trademark. It also provides recipes as well as instructions for baking for hundreds of company products. Duncan Hines manufactures and distributes products within the United States and Canada.

Duncan Hines is ranked 287 out of 2385 in Food Manufacturers category
USA
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