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New Reviewer

No walnuts in the Keto brownie walnut cup

Duncan Hines - No walnuts in the Keto brownie walnut cup
Duncan Hines - No walnuts in the Keto brownie walnut cup
Duncan Hines - No walnuts in the Keto brownie walnut cup
Duncan Hines - No walnuts in the Keto brownie walnut cup
Duncan Hines - No walnuts in the Keto brownie walnut cup
Original review updated by user May 27, 2022
There were no brownies in my Keto friendly walnut fudge brownie cup. I added the liquid to the cup and immediately noticed there were no walnuts. After hearing it and eating it there werent any walnuts or walnut flavor. Would like my money back please.
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ID
#3615207 Review #3615207 is a subjective opinion of poster.
Location
Pekin, Illinois
New Reviewer

Failed butter cake again!!!!!

Why did you change a perfect cake mix? Used golden butter cake for years!! Then a couple of years ago it changed and now changed again. Maybe I can make crumbly toppings out of this. Last one I will buy!!!

User's recommendation: Don’t waste your money.

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ID
#3981865 Review #3981865 is a subjective opinion of poster.
Pros
  • Used to be good
Cons
  • Not good anymore
Preferred solution
Fix the mix!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Reply to previous complaint

Dear Dirs. Im really not sure who Im writing this to, so if it ends up on the wrong desk, my apologies. Ive been shuffled around for 2 weeks now, and I still dont have an answer. No, I have NOT heard from Duncan Hines, and NO Im not satisfied yet. I still dont have a truthful, honest answer from anyone. I appreciate you staying in touch with me, whoever you are. Excuse my language, but Ive been steered in a couple different directions. Im not even sure who Im writing this letter to. That ought to tell you something. Anyway, Im still here, and Im still waiting. Sincerely Kevin McVay
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ID
#3969309 Review #3969309 is a subjective opinion of poster.
Loss
$2
Preferred solution
Full refund

I have been using your cake mix for years and the past 2 times the cake would not rise i realized you made the box smaller it was so flat the cake i had to throw it out i always use the lemon cake

you made the duncan hines only 15.25 it would not rise the cake . i tried 2 different times and it was horrible. the old boxes the cake rise so high this was horrible because you are trying to save money there is not enough cake mix inside for the cake to rise , i realized after i waisted 2 boxes. Michele Beberman
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ID
#3949951 Review #3949951 is a subjective opinion of poster.
Location
Central Islip, New York
New Reviewer

Allergy

Your milk chocolate brownie mix shows no dairy in ingredients. Is it real milk chocolate. My grandson is anaphylactic to dairy and this is extremely important to know. Your ingredients label does not say contains milk???
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ID
#3942989 Review #3942989 is a subjective opinion of poster.
Location
Framingham, Massachusetts
Preferred solution
A true dairy ingredient statement

The reason is cuz I never heard from Duncan Hines only u guys ty for checking in w me I appreciate it

Hello what happened is a couple of weeks ago we bought 3 boxes of there cake mixes n none of them came out good one of them we actually had to throw away n I just don't feel we should have to deal w that so could u please notify them ty I feel that if u buy there cskes

User's recommendation: I feel for anyone if u have any desire to buy there cake mixes be aware they may not cook right n they will not care to get back to u ty.

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ID
#3895967 Review #3895967 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Horrible , duncan Hines yellow cake mix

If I had wanted cornbread , I would have used a corn bread mix, Corn bread was the consistency of the Finished cake.Disappointed , I thought Duncan Hines was a step above the other name brand mixes, Had Company wanted something special .
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ID
#3886787 Review #3886787 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Complain

Duncan Hines - Complain
I found this I dont know what it is but its hard and inedible I am concerned at what this could Ben,

User's recommendation: Don’t buy.

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ID
#3885473 Review #3885473 is a subjective opinion of poster.
Location
Browns Mills, New Jersey
Loss
$5
Preferred solution
Full refund
New Reviewer

Looking for banana supreme cake mix

Cannot find the banana Supreme anywhere all they have is Dolly Parton and cannot have that allergic to most ingredients in it only can have the one with oil eggs and water want the banana Supreme put back on shelf
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ID
#3872208 Review #3872208 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
The only banana cake that I can eat put back on the damn shelves

Waste of money

Horrible ingredients, should've left the recipe alone. You were my goto for fluffy and moist cakes but it's no good anymore.

User's recommendation: Don't buy their brand for cakes.

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ID
#3770456 Review #3770456 is a subjective opinion of poster.
Location
San Antonio, Texas

Last 2 cakes were awful. Customer service no clue to give reason & when forwarded to supervisor--was left on hold indefinately

BAD CAKE MIXES6th. Watery batter. The cake only rises half way. The consistency of the baked cake is crumbly, dry, no flavor and tastes & consistency of a 2 week old cake. I've been using Duncan Hines cake mixes for 50 years. They have always been outstanding. Now I don't believe that my dogs would eat it. Duncan Hines has definitely left something out of the cake mix for it to bake so terrible. I know how the cake is supposed to taste &
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ID
#3740901 Review #3740901 is a subjective opinion of poster.
Location
Summerville, South Carolina
Pros
  • Used to be great
  • Was great before now
  • Use to taste great and was very moist
Loss
$10
Preferred solution
Let the company propose a solution
New Reviewer

Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again

Duncan Hines - Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again
Frosting was gritty Gritty. Tastes bad. I thought the first can was bad so I went back and purchased another can at a different store. Nope same crap. Ruined my cake. Will never buy Duncan Hinds again

User's recommendation: Don’t buy this.

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ID
#3736970 Review #3736970 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Loss
$6
Preferred solution
Full refund
New Reviewer

I appreciate that Mr. Zach took the time to check and recommend places to look.

Need to know if you can sell me some of your orange supreme cake mix. Cannot find it in North Alabama
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ID
#3709711 Review #3709711 is a subjective opinion of poster.
Location
Athens, Alabama
New Reviewer

Looking for product

I made a cherry pie with wilderness cherry pie filling .I found a cherry stem and a cherry pit in my cherry pie.
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ID
#3693912 Review #3693912 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

I'm a cake decorator and for 20 some year I only buy Duncan Hines cake mix . For some reason you changed something in the cake mix either it's to runny or I have to scrape the bowl to get 24ct .

I've always tell everyone that Duncan Hines is the best cake mix out there. But the last few months I had to use two Bowes of the cake mix to get my 24 count, then I have some left over and it a waste of money. Then the batter has been really runny and the cake doesn't rise at all , it's been dry and not moist as it should. Please take care of this problem. We are paying more money and less product.
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ID
#3682419 Review #3682419 is a subjective opinion of poster.
Location
Kansas City, Missouri
Loss
$23
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Buttercreme Frosting

I cant believe they just dont carry this any longer in the stores. Thats a terrible thing. Delicious frosting! Why Kroger and Meijer stopped carrying it was in my option the biggest mistake they ever made.

User's recommendation: If you happen to see it in a store grab it.

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ID
#3680436 Review #3680436 is a subjective opinion of poster.
Location
Grove City, Ohio
Loss
$26

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