Anonymous
map-marker Paris, Texas

Quality of Duncan Hines Dolly Parton's Southern Style Banana Cake was dry.

I prepared this product as stated on box. Finished product was less than desirable. I was dry. Not able to eat it. Called in complaint. Did not think they would want this product on shelves.
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User's recommendation: Do not buy this product

Anonymous
map-marker North Port, Florida

Horrible tasting cupcakes y I u took away the right size of product that now has no taste and only makes 18 *** cupcakes.

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You ruined a great product! Raise the price and put the right amount of cake mix back. Oh you did raise the price and took away the correct cake mix size needed for baking. Greedy Company
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User's recommendation: Don't Buy

Elana R Kau

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Verified Reviewer

Horrible company

Wont *** get back or help you!!! They gave me a pack of hotdogs glued shut Whne is was a reusable bag!!!
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Loss:
$20
Pros:
  • All cons
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Horrible people

Owen B Zvh

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Verified Reviewer

Looking for Orange supreme cake mix

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Unable to locate orange supreme cakemix in Ft. Lauderdale area Please Help me Locate this product in South Florida
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Pros:
  • Love this cake mix flavor
Cons:
  • Cant seem to find it

Preferred solution: Location for Orange supreme cakemix

Featured
Dennis H Yxl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with brownie mix

Duncan Hines - Problem with brownie mix
Duncan Hines - Problem with brownie mix - Image 2
Duncan Hines - Problem with brownie mix - Image 3
Dumped mix in bowl and it looks like a spider web came out. Took a video of it. Theres still web in package.
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Loss:
$3
Pros:
  • Easy to use and very good

Preferred solution: Full refund

Larrie Kyu

After you bake the cake and ice it can you slice...

After you bake the cake and ice it can you slice it into individual slices and wrap them and freeze them
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Anonymous
map-marker Martins Ferry, Ohio

I recieved a bad batch of icing ..D .H is all that I buy 1DFood chocolate per month ...my cake kinda ruined a bday party cho

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The icing was rancid or something...the dates were good ...bought at store I trust...cake was inedible...I won't quit buying it but now I'm wary.
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User's recommendation: DHines Devils food chocolate and whipped vanilla icing is only thing I buy.

Cozette Fpc
map-marker Moncks Corner, South Carolina

Can’t get through for them to answer a simple question about health

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Never had a complaint when I contacted you but do now, since I could not make contact. Had a simple nice question as to whether there is any milk in your milk chocolate brownie mix. I have a grandchild who cannot tolerate milk in any food. You never let me ask or get any answer from you which was very disappointing and frustrating.
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User's recommendation: You are welcome to make comments, but don’t expect a response.

Tara T Eeb

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Verified Reviewer

I FOUND HUMAN HAIR IN THE FROSTING

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I found Human Hair In The Frosting You Need To Make Worker Wear Hair Nets ! I Will Star Using Betty Crocker Now On
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Loss:
$3

Preferred solution: Apology

Didi Vqx
map-marker Victoria, British Columbia

You don't make no sugar cake mixes

Why is there not no sugar cakes, or cupcake mixes in the grocery stores. People who can't eat sugar are missing out especially kids and birth day cakes
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User's recommendation: I have always bought your cake mixes for 50 years

Tad B Ncs

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Verified Reviewer

Issue with expiration date

Duncan Hines - Issue with expiration date
The expiration on a brownie mix has best by: April 22 23 and I was curious why there are two years on the box? Please let me know!
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Loss:
$3

Preferred solution: Information

User's recommendation: Let consumer know why there are two years on box and how do u know which is correct

2 comments
Guest

LMAO, but it isn't funny. You cannot be serious. That is the entire date, not two different years.

Guest
reply icon Replying to comment of Guest-2344054

I read the complaint and died laughing.

View more comments (1)
Anonymous
map-marker Nacogdoches, Texas

Brownie mix not the same anymore

Always made the chewy fudge brownies for every occasion. You changed them and they are TERRIBLE!!! Please go back to originals!!!
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1 comment
Sharmayne Pvr

I normally use Duncan Hines but tonight I was icing a yellow cake with chocolate frosting and a piece of sticky plastic came out of the cake mix sticky thin about 1 inch so I looked further and found something slimy appeared to be onion not sure but took pictures and saved it

Anonymous
map-marker Hilton Head Island, South Carolina

I called and wrote before Christmas. Your icing was so bad the kids spit it out

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Duncan Hines creamy vanilla frosting has a major issue. Tastes so bad even kids threw it out. We buy it many times and it never tastes like the ones I bought this Dec
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User's recommendation: But another brand. I always thought Duncan Hines was the best but something changed

Dana M Ihe
map-marker Browns Mills, New Jersey

Complain

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Duncan Hines - Complain
I found this I dont know what it is but its hard and inedible I am concerned at what this could Ben,
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Don’t buy

Ann W Zoc

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Verified Reviewer

Coloring of same mix

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I bought two Duncan Hines rainbow confetti cake mixes except one came out yellow and the other mix was white. I am wondering why this would be I will attach a picture of possible to show you the difference I made three pans so one pans gonna look white and yellow because I had to incorporate one pan from both mixes.
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Pros:
  • Price

Preferred solution: Know why there’s 2 colors from same mix and bar code!

ANGELA C Cld

Question about a product

I am having a hard time finding the Duncan Hines coconut pecan frosting in the stores.Has it been discontinued?
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Preferred solution: I need the coconut pecan frosting.

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