Skip to content
  • Login
Duncan Hines

Duncan Hines

www.duncanhines.com
What is your customer experience with Duncan Hines?

Duncan Hines Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Duncan Hines has 2.2 star rating based on 268 customer reviews. Consumers are mostly dissatisfied.

  • 57% of users would likely recommend Duncan Hines to a friend or colleague.

  • Rating Distribution
  • Pros: Used to be great, Cake mixes before they reduced the quantity, Cake mixes before they ruduced the quantity.
    Cons: Horrible tasting product, Poor product quality, Cakes bake really skinny and not rising very high.

View full overview ›

Media from reviews

Duncan Hines - Metal object in brownies I made
Duncan Hines Chewy Fudge brownie mix - what has changed - these are inedible!Duncan Hines - Unsatisfied with last two cake mixesDuncan Hines - Bugs in brownie boxDuncan Hines - Bugs in brownie box - Image 2Duncan Hines - Bugs in brownie box - Image 3Duncan Hines - Dissatisfied with mix results
View all media ›

Top Duncan Hines Reviews

Positive Review

"Called with a question"

stars-rating stars-rating stars-rating stars-rating stars-rating

I called to ask a question and was satisfied with the answer. Duncan Hines is my favorite brand. I always get compliments on Duncan Hines cakes.

Critical Review

"Whipped frosting"

stars-rating stars-rating stars-rating stars-rating stars-rating

I had purchased a can of Dunkin Hines chocolate whipped frosting, and when I opened up the container, iit didnt look right it was very grainy like they dropped...

Show reviews that mention
mix cake mix cake box brownie mix brownie cup oil brownies store
Filter review
Sort by
Teresa W Yke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Called with a question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called to ask a question and was satisfied with the answer. Duncan Hines is my favorite brand. I always get compliments on Duncan Hines cakes.

View full review
RK K Sid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Duncan Hines Chewy Fudge brownie mix - what has changed - these are inedible!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Duncan Hines Chewy Fudge brownie mix - what has changed - these are inedible!

We have made these for years, and they are our favorites. This last box we just bought seems to have messed up the ingredients.

2/3 cup of oil? Bake at 325 degrees? Hey, I cooked them for twice the time they suggested, and they still aren't done. Had to throw them away!

Please fix this! Very disappointed!

View full review
Loss:
$4

Preferred solution: Full refund

User's recommendation: Give these guys a few months to fix this before you buy any more of them!

Claire V Uns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Metal object in brownies I made

Duncan Hines - Metal object in brownies I made

Took a bite, felt something hard and a strange taste, thought I broke my tooth. I told my family not to eat it to be on the safe side.

View full review
Loss:
$5
Pros:
  • I have never had a issue before i really like there products

Preferred solution: Full refund

Maya H Gyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bugs in brownie box

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Duncan Hines - Bugs in brownie box
Duncan Hines - Bugs in brownie box - Image 2
Duncan Hines - Bugs in brownie box - Image 3

I found a bug in my brownie box when I went to make them and some of them were still alive. It was a box that was bought maybe a week ago.

It hadn't been opened until today. I have photos.

View full review
Loss:
$5

Preferred solution: I don't know but it was just so disappointing and gross

User's recommendation: Open your box with care

Carrell Yjm
map-marker Trinity, Alabama

Unsatisfied with last two cake mixes

Duncan Hines - Unsatisfied with last two cake mixes

Im not sure what is going on with Duncan Hines cake mix! The last two cakes Ive cooked are very thin.

I used to only buy Duncan Hines because they always turned out perfect and thick and fluffy.

I hate that they have changed, but I will be looking for another brand because I hate thin cakes! Not cool Duncan Hines!!

View full review
Tonya S Qfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leesville, South Carolina

Not what I bought.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Duncan Hines - Not what I bought.
Duncan Hines - Not what I bought. - Image 2
Duncan Hines - Not what I bought. - Image 3

I purchased Duncan Hines brownie mix with walnuts. So, where are the walnuts?

They're not in the mix.

Needless to say, it was wasted money. I shouldn't have to open the package in the store to make sure it is correct.

View full review
Moria C Yid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied with mix results

Duncan Hines - Dissatisfied with mix results
Duncan Hines - Dissatisfied with mix results - Image 2

When I baked my signature Duncan Hines strawberry cake, it didn't rise. I have a cake that looks more like a cookie.

It's only 1 inch tall. The Signature Series was supposed to be one of the best ones.

This one was not. I won't purchase it anymore.

View full review
Loss:
$2
Pros:
  • I always respected the brand
Cons:
  • Not sure about the brand now

Preferred solution: Apology

User's recommendation: Don't buy their brand again.

Shelly S Pzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

I bought 2 brownie mixes. Mixed them up and it left little pieces that would not mixe in, on the second mix I used the electric mixer and still left pieces. I have always bought this brand.

I hope something will get better. Or I will have to change brands.

I don't have money to waste. I live on a fixed income and don't get much.

View full review

User's recommendation: Don't buy this product till they make it better.

Anonymous
map-marker Des Plaines, Illinois

Whipped frosting

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had purchased a can of Dunkin Hines chocolate whipped frosting, and when I opened up the container, iit didnt look right it was very grainy like they dropped the bag of sugar in it in the can would I recommend a person to buy this absolutely not. I will purchase a different brand when I get back to the store.

View full review
Anonymous
map-marker Youngstown, Ohio

Product tampering

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The one product was tampered. They all had a unusual dip in the center.

This is not normal. This is not acceptable.

View full review

User's recommendation: Avoid

Lakai Pim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newnan, Georgia

Duncan Hines Double Fudge Brownie Mix not having the fudge packets in the boxes

Fudge packets mixing from boxes. Neither box contained the fudge packets.

They turned out pretty dry. Prices are too high to not get what you expected.

Always loved Duncan Hines but will try other brands now. Very disappointed.

View full review
Lisa L Epb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cake mix

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Duncan Hines - Cake mix

I just wanted to make a couple comments on cake mix. First, I have been really angry that every cake mix size changed to 15 oz.

My cake pan size did not change, so i get a flat cake. Many women have been using our mother's or grandmother's cake pan and don't want to get a different one. Since this change, i quit buying boxes mixes. I could buy 2 and store the left over but it's just a easy to make from scratch.

I just discovered the Dolly Pardon cake mixes so I'm thrilled it's 18 oz and has the recipe i use anyway with milk and butter. Kudos for that, i will advertise for you on social media. Thank you! My last cocern is there are so many people trying to avoid bad ingredients due to the sky rocketing numbers of autism and infertility.

I am a nurse and i can attest that health in general is on a fast decline. Please consider leaving out risky ingredients, especially food dyes. Red 40 and yellow 5. It's in everything!

Even this yellow cake mix! Why??? A yellow cake gets it's yellow color from the egg yolks. They won't even miss it!

Please do some research. These additives are banned in many countries. Please make choices for those who are looking for more natural options. We want flour, sugar, baking soda, salt and vanilla.

I understand there has to be some preservatives for shelf life, but why 25 or more ingredients?

That's unnecessary! Thank you for listening.

Lisa LaRose, MSN, RN

View full review
Pros:
  • Dolly pardon mixes are size for normal cake pans
Cons:
  • Food dyes particularly red 40 and yellow 5

Preferred solution: Improved product size and ingredients

User's recommendation: Ask for old cake mix sizes and decreased unnecessary food dyes!

Anonymous
map-marker Virginia Beach, Virginia

Hair in cake mix

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Duncan Hines - Hair in cake mix

My child and I made one of the easy bake cake that goes into the microwave. We went to eat it and found at least 6 hairs in the cake. We threw it away but before we threw it away I took a picture of a couple of the hairs.

What can you do for me to make it right.

View full review
Anonymous
map-marker Port-Of-Spain, Port-Of-Spain

A complaint

Duncan Hines - A complaint

Dear Duncan Hines I have purchased a cake mix of yours, but unfortunately, there was cobwebs in it. I bought this in trinidad and tobago at the LowCost grocery...

I assumed it was inedible.

For the price I paid, $36.00, I would expect high quality in your product. I politely request a refund and better quality of product.

View full review
Amelia G Jdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A Thank You

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Thank you for your Duncan Hines for your Lemon Pie Filling. It's so much better than Jello, yes, so much better.

Hello, this comes from a 70-year-old grandma from California. Thank you 100 times.

View full review
Amelia G Jdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chico, California

For every Grandma who bakes for her family

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Jello not in stock. Brought Lemon Pie Filling.

Will never buy Jello again.

Duncan Hines will always be in my Pantry. A Grandma from California.

View full review

User's recommendation: Try Duncan Hines you and your family will love it.

About

Related Companies

Conagra Brands, Marie Callenders Meals, Banquet Meals, Hungry Man Frozen Dinners, Chef Boyardee

Summary

Duncan Hines is a large company that offers food products. It was founded by Duncan Hines in 1952. The company’s headquarters is based in Bowling Green, Kentucky, United States of America. Now the Duncan Hines brand belongs to Pinnacle Foods Group LLC. Duncan Hines is a big producer of ready-to-cake brownies, pie fillings, frostings, cake mixes, and muffins. Its product line counts more than 80 different sweet mixes. Duncan Hines offers over 250 products under its trademark. It also provides recipes as well as instructions for baking for hundreds of company products. Duncan Hines manufactures and distributes products within the United States and Canada.

Duncan Hines reviews and complaints

Duncan Hines is ranked 287 out of 2385 in Food Manufacturers category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article