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Contact Duncan Hines Customer Service

How to Reach a Person at Duncan Hines

Verified Contact Information

Toll-Free Number:

  • 1-800-362-9834
Call customer service

Duncan Hines Email:

Legal
Send Message

Duncan Hines Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Duncan Hines Phone Number
1 (800) 362-9834
Average Hold Time
00:01:22
Average Calls duration
3 minutes
Most Popular Duncan Hines Email Address
Privacy@conagra.com
Duncan Hines Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Duncan Hines?

Most Popular Number:

(800) 362-9834
Total calls: 487 Issues resolved: 28 Last call: May 6, 2026

Duncan Hines phone number is (800) 362-9834. Call this toll-free line to speak to a company representative and share your feedback about products, check out product availability, request a refund, leave a comment, and more. If you decide to contact the company by phone, please avoid calling on Monday because this is the busiest day of the week with the highest number of calls.

Currently, there is no Duncan Hines email address for general customer support. However, consumers can submit their inquiries and issues online by clicking the “Contact Us” button on the Duncan Hines website. As an alternative, there is an option of messaging the support department on Facebook or Instagram.
If you need to address legal inquiries, send them to privacy@conagra.com.

The company is headquartered in Chicago. Duncan Hines address for mailing the corporate headquarters is Conagra Brands, Inc., 222 Merchandise Mart Plaza Suite 1300, Chicago, Illinois 60654, United States. To see where you can buy Duncan Hines products, please go to the “Buy Now” page of the company’s website.

Duncan Hines website has a quick online form that allows customers to submit their issues, inquiries, and requests. To fill out the form, please scroll down the page and press the “Contact Us” button. Then, choose the nature of your inquiry from the drop-down list and press the “Continue” button to proceed.

Duncan Hines customer care agents provide assistance during regular business hours. However, these hours can change on major holidays. The response times may also take longer than usual because of the holiday schedule. The support team can provide you with all information regarding its holiday hours of operation.

PissedConsumer Club

Contact Information

Duncan Hines Website:

Duncan Hines Help Center:

Corporate Office Address:

Conagra Brands, Inc.
222 Merchandise Mart Plaza Suite 1300
Chicago, Illinois 60654
United States

Summary of Duncan Hines Customer Service Calls

487 TOTAL
CALLS
02:34 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Duncan Hines?

Request for Information Question:

  • “Question about adjusting a recipe”
  • “Question regarding the muffin mix”
  • “Looking for one of your icing flavors I can no longer find”

Product/ Service Question:

  • “Complaint bc I bought a brownie mix and it came out as cake”
  • “Product problem”
  • “Insect in product”

Shipping and Delivery Question:

  • “Size of cake mix”
  • “WhERE is the Expiration on the outside of the box of a classic yellow cake mix can't find it”
  • “Missing package”

Payments and Charges Question:

  • “Amount of cocoa powder your perfectly moist fudge marble cake mix”
  • “I had called because of the products l got were out of date. The store wouldn't take them back. Said to call company, l did ,,was told they wre going to send me coupons for replacement,,got them today and they had expired ,so l need someone to held”
  • “Coupons”

Return/ Replace Question:

  • “Replace”
  • “Changed recipe”
  • “Altitude changes for cake mix”

Staff Question:

  • “Talk to a manager.”
  • “Bought product no good no good loss receipt store This is a little ridiculous that you cannot speak with a customer service representative app resentative after I buy 6 cansix 10 strawberry strawberry simply strawberry is Auberry pwill not take back”

Account Question:

  • “Reward not working”

Cards Question:

  • “Just tried to open Duncan Hines whipped frosting.Cut my Pinky. Bleeding.”

Other Question:

  • “Personal”
  • “Terrible texture on whipped chocolate frosting”
  • “My lemon supreme cake mix is white instead of yellow”

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